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Attach, Download & Delete Files

This page is for everyone who works on issues. It covers the three everyday actions on a File Field: attaching files, downloading them, and deleting them.

Attach files​

  1. Open an issue that has a File Field, or start creating a new one.
  2. In the field, select one or more files from your computer.
  3. The files are checked against the field's upload rules. If they pass, they're uploaded right away.

There's no separate Save button — the field saves automatically once an upload succeeds. Each file then appears as a card showing its name, type, and size, with Download and Delete actions. The most recently added files are listed first.

Jira issue view — the Signed Contract field showing a drop zone with "Drop files to attach or browse"

The field shows a drop zone — drag files onto it or click Browse to select them

Download a file​

On the file's card, click Download. The file opens or saves through your browser as usual. You can download a file as long as you have permission to view the issue it belongs to.

Jira issue view — the Signed Contract field showing an attached PDF file with its name, type, size, and a download icon

Each attached file shows its name, type, and size, with a download action on the right

Delete a file​

On the file's card, click Delete. The file is removed from the field and the change is saved automatically — there's no separate Save step. Deleting a file requires permission to edit the issue.

Jira issue view — the Signed Contract field with an attached PDF showing its name, type, size, and download and delete icons

Each file shows its name, type, and size, with download and delete actions on the right

If a file is rejected​

Files are validated before they're uploaded, so a file that breaks the rules is never stored. If something is wrong, File Field rejects the whole selection and shows you everything that needs fixing at once, such as:

  • Wrong file type — the type isn't on the field's allowed list.
  • Too large — the file is bigger than the field's maximum file size (or above the platform's ~1 GB ceiling).
  • Too many files — the new files plus those already attached would exceed the maximum count.
  • Empty file — the file is 0 bytes.

Fix the items listed — remove the oversized file, swap in an allowed type, or attach fewer files — and try again. Nothing is uploaded until the full selection passes.

tip

The field only accepts files once its rules have finished loading, so give it a moment after the issue opens before attaching.

What's next?​

  • Use on the JSM Portal — attaching files as a customer on the service portal
  • FAQ — limits, permissions, and common questions