Contact & Support
This page explains how to get support for Storage Saver and how to reach the Terano Apps team.
Support & contact
Product support for Storage Saver is provided directly by Terano Apps.
Contact us via our Service Desk
Use the Service Desk for:
- A move or a restore that did not finish, or a moved file you cannot find
- Recovering moved files after an uninstall: contact us as soon as possible, because the request to Atlassian has to be raised within 21 days of the uninstall
- Questions about the storage report, bulk moves, permissions or settings
- Unexpected behavior or error messages on the admin page, a project page or the work item panel
- Feature requests and product feedback
What to include in a request
To help us resolve things quickly, please include:
- Your Jira Cloud site URL (e.g.
yourcompany.atlassian.net) - The work item's key and the file's name
- The label on the file's tile, such as Needs attention, and the reason its icon gives; a Jira administrator can instead copy the status and the sentence the admin page's Saved files tab shows for the file
- What you expected to happen versus what actually happened
- Screenshots of any message, if relevant
- For a recovery after an uninstall: the date you uninstalled, and the site and installation IDs from your recovery manifest