What Outside People See
The person you send a link to opens it in a browser. There is nothing to sign up for or install, and the page works on a phone as well as a computer. Knowing what they see helps when you guide them over email or chat.
A simple page in their browser
- Any modern browser, any device. It is tested in Chrome, Safari and Firefox, and follows the device's light or dark mode.
- Looks like Atlassian, so it feels familiar to people who use Atlassian products.
- Shows only the work item key. The page says which work item the files go to, or come from, by its key. It never shows the work item's title, description, comments or other attachments.
- Works with a keyboard and screen readers.
- Says where files are kept. The footer reads Files are stored in this organization’s Atlassian cloud.
The page is in English and is never indexed by search engines.
Sending files
On a request link, the person drags files onto the page or picks them from their device, then clicks Send files.
- The rules are shown up front: how many files, how large and which types the link accepts. A file that doesn't fit is turned away with the reason before anything is uploaded.
- Each file shows its progress. Cancel stops the upload.
- A Thank you page confirms how many files were sent. Send more files adds more through the same link, while it works.
The upload page on a phone: two files with their progress bars and the Send files button.
Downloading files
On a shared-files link, the page lists the files shared with them, each with its size, a Download button and the downloads left. A file always downloads as a file: it never opens in the browser.
Poor connections
If the connection drops, the page waits for it to come back and tries again on its own, showing what it is doing. An interrupted file starts again from the beginning. Very large downloads on a phone also depend on the space free on the device.
When a link no longer works
The page tells the person why, with a hint on what to do next, which is usually to ask you for a new link.
| They see | Because |
|---|---|
| This link has expired | The link's expiry date has passed. |
| This link was revoked | Someone revoked the link. |
| This link is locked | Someone entered a wrong password 10 times. |
| The download limit was reached | Every file has been downloaded as many times as allowed. |
| This link doesn't work | The link is incomplete or mistyped, or it never existed. |
A link that never existed and a link with a wrong key look the same, so nobody can probe which links exist.