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Jira Service Management

2 guides tagged with Jira Service Management.

Jira Service Management

All guides tagged with Jira Service Management, sorted by most recent.

Templify

How to Make an Attachment Mandatory in Jira Cloud

Jira Cloud can require an attachment natively in exactly one place — the JSM portal. Here's the full map, and how a file custom field makes "no file, no save" work on create screens and transitions too.

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Time Tracking Fields

How to Track SLA Response Time in Jira Service Management (Without Custom Plugins)

Track SLA response time in Jira Service Management: what JSM SLAs cover, where they fall short, and how a Duration custom field fills the gap.

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