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Licensing, Support & Contact

Licensing model​

Time Tracking Customfield is a paid Jira Cloud app distributed via the Atlassian Marketplace under the Terano Apps vendor.

Key points:

  • Paid via Atlassian — billing is handled entirely by Atlassian and attached to your Jira Cloud site.
  • Per-site subscription — pricing is based on your Jira Cloud user tier.
  • Free for small teams + trial — small sites get a free tier, and larger sites can start with a time-limited free trial before paying.

To see the exact price for your user tier, open the app's listing and check the Pricing tab in Marketplace.

Trials and evaluation​

As a Jira/site admin you can:

  • Start a free trial directly from the Marketplace listing.
  • Evaluate the app in production or on a Jira sandbox.
  • Let the subscription start automatically after the trial, or cancel before it ends.
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Uninstalling the app or cancelling the subscription is done from your Atlassian admin / billing screens and takes effect immediately. No extra contracts or separate vendor billing portals are required.

Managing the subscription​

All subscription management is done in Atlassian:

  • Install, uninstall, and upgrade from Apps → Manage apps or from the Marketplace listing.
  • Billing follows your Jira user count; if you move to a higher/lower tier, Atlassian automatically adjusts the app's price.
  • Each Jira site (prod / sandbox) manages its license separately, so you can test in one environment and pay only in another.

Support & Contact​

Product support for Time Tracking Customfield is provided directly by Terano Apps.

Open Service Desk

Use the Service Desk when you need help with:

  • configuration (screens, field context, JQL),
  • unexpected behaviour or error messages,
  • questions about licensing or billing,
  • feature requests and product feedback.
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When raising a ticket, include:

  • your Jira Cloud site URL,
  • screenshots of the problem (field on the issue, JQL, dashboard, automation rule, error message),
  • a short description of what you expected and what actually happened.

This makes it much faster for us to reproduce the issue and provide a fix or workaround.

For topics beyond day-to-day product support you can also reach the Terano Apps support page.

See also​

Changelog

Troubleshooting

Configuration