Service Desk
RecommendedUse the Atlassian portal for technical issues, setup help, and bug reports.
Best for: technical support
Open Service DeskTerano Apps Support
Need help with our Jira Cloud apps?
Use Service Desk for technical issues or email for general questions.
Jira Cloud focusedAtlassian Marketplace apps
Choose your support channel
For fastest resolution, use Service Desk and include issue context.
Email Contact
Use email for licensing, partnership, and general product questions.
Best for: non-technical inquiries
contact@teranoapps.comSend a complete support brief
Use this structure in Service Desk so we can reproduce faster and answer in fewer back-and-forth messages.
What to include
- 1
Context
Share your Jira site URL and app name.
- 2
Scenario
Say where it happens (Create Issue, transition, JQL, etc.).
- 3
Evidence
Add screenshots, error text, and quick repro steps.
Documentation hub
Open the right docs quickly without scanning multiple cards.
- Open docs
Templify
Issue templates, defaults, and hierarchy generation.
- Open docs
Time Tracking Fields
Multiple time buckets and Duration fields with JQL support.
- Open docs
Formify
Dynamic fields, visibility rules, and validation for Jira forms.
- Open docs
Worklog Reminder
Automated reminders for worklog compliance.
- Open docs
Restorify
Automatic deletion tracking and one-click restore for Jira issues.